Kevin Belknap

Kevin Belknap has a diverse work experience spanning different industries. Kevin currently works at Fuze: An 8x8 Company as a Sr. Customer Success Manager - Enterprise, where they manage a portfolio of 20 Enterprise customers. Kevin focuses on adoption, expansion, and retention of a Global UCaaS/CCaaS product suite. Kevin has achieved a customer portfolio service adoption rate that exceeds their Enterprise peers by more than 5%, resulting in over $450k in annual value. Kevin also mentors and onboard new and existing Customer Success Manager team members. Prior to their role at Fuze, Kevin worked as an Enterprise Customer Success Manager at the same company, managing a portfolio of 14 Enterprise customers. Kevin successfully grew the portfolio revenue by 5% YoY by effectively communicating new services to both C-Level and technical users through QBR presentations and regular cadence.

Before joining Fuze, Kevin worked at Glotel, Inc. as a Regional Recruiting Manager. Kevin was responsible for sourcing and attracting top talent for contract and full-time telecom and IT roles at Fortune 500 companies. Kevin achieved their monthly staffing goals for a $1 million retail store. Kevin also has experience in the retail industry, having worked as a General Manager at Walton's Garden Center. In this role, they led a team of 10 and increased sales by 65% over a five-year period. Kevin was fully responsible for the retail center's P&L, daily operations, marketing, customer service, HR, and IT. Kevin implemented strategies to aggressively grow sales and operating profit, developed marketing and brand strategies, customer outreach programs, and addressed employee retention and customer service issues.

Additionally, Kevin has experience in the real estate industry, working as a Realtor at Dallas City Center Realtors. Kevin provided residential real estate sales and leasing services in four North Texas counties. Kevin played a key role in the business transformation of a $100 million franchise to an independent broker. Kevin ensured corporate and agent updates to online outreach, marketing materials, CRMs, and operations documents.

Kevin also has a long tenure at Sprint, where they held various roles, including Implementation Project Manager, Sales Implementation Specialist, and Sales and Service Processing Specialist. As an Implementation Project Manager, they managed cross-functional teams, internal and external equipment supply chain, network design, and service delivery. Kevin achieved 100% partner market customer satisfaction (CSAT) for four years and successfully delivered projects for 15 sales partners generating over $40 million in annual revenue. In their Sales Implementation Specialist role, they managed multiple projects for Emerging and Mid-Market customers, from design to network implementation. Kevin also served as a Sales and Service Processing Specialist, where they validated and implemented sales orders to ensure accurate processing, timeline delivery, and revenue generation.

Overall, Kevin Belknap's work experience demonstrates their expertise in customer success, team management and mentorship, recruiting, retail operations, real estate sales, and project management in the telecom industry.

Kevin Belknap obtained a Bachelor of Business Administration (BBA) degree in Marketing from Baylor University - Hankamer School of Business. Kevin attended the university from 1994 to 1998.