Bernie Case has extensive experience in technical support and engineering roles, primarily in the information technology sector. Notably, Bernie worked at Dell EMC from 2014 to 2017, starting as a Technical Support Engineer V, EMEA Coach, providing coaching and remote support, and advancing to Consultant, Enterprise Technical Services, where exploration of Isilon's role in big data was undertaken. Previous positions included significant tenure at Aventail as Product Support Team Lead, overseeing technical support operations, and as eSupport Content Administrator, managing knowledgebase resources. Additional experience includes a Senior Technical Support Engineer role at SonicWALL, Inc., where product expertise and training were key responsibilities. Technical support engineering began at N2H2 Inc. after educational pursuits in audio production.
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