Darragh Burke is a seasoned professional with extensive experience in technical support and program management, currently serving as the Senior Manager of Technical Support at EMC since 1996, leading the EMEA switch team and overseeing support for Brocade and Cisco switches. Prior roles include Principal Program Manager, where Darragh managed the partnership with Wipro Technologies for outsourced Symmetrix support, and Critical Recovery Manager, responsible for escalations related to Symmetrix products across Europe. Darragh has also led various technical support teams, ensuring customer satisfaction and operational excellence, and started his career in quality assurance and production management. Darragh holds a Master of Business Administration from UCC and a degree in Applied Physics from the University of Hull.
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