Heba Azzam

Heba Azzam is an experienced professional in workflow and operations management, currently serving as a Workflow Manager at Dell EMC since December 2017. Heba's responsibilities include overseeing call queues, case management, and process improvement initiatives. Previous roles include Onsite Service Manager and Gift Shop Supervisor at the Community Services Association, where Heba successfully managed staff, developed departmental policies, and implemented effective financial reporting methods. Additional experience includes serving as an Assistant Office Manager at Tabet Contracting Ltd and co-owning Antakhana. Heba holds a Bachelor of Arts in Psychology from The American University in Cairo, earned in 2011.