Jordan Lord is the Director of Global Online Customer Satisfaction at Dell Technologies, a position held since 2010. They previously worked as a Director of Online Customer Quality and an Online Program Manager at Dell, where they focused on enhancing the customer experience through global e-commerce initiatives. Prior to that, Jordan held positions at The Guaranty Group, Convenient Care LLC, and Blue Cross Blue Shield of Massachusetts, contributing expertise in marketing, business development, and online strategy. Jordan earned a Bachelor of Arts in Mass Communications from Louisiana State University in 2000.
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