Kevin Sheridan

Kevin Sheridan is a seasoned professional with extensive experience at Dell Technologies, where roles included Sr. Manager of ISG Global Data Protection Support and Sr. Escalation Manager for Elite Accounts. Responsibilities involved overseeing technical support for customers, coordinating between various departments to resolve critical issues, and ensuring high customer satisfaction during escalated situations. Kevin's background also includes leading training initiatives and managing significant projects, demonstrating strong project management and instructional design skills. Prior experience at Stream Global Services involved training and supervising technical support teams, improving customer relations, and achieving service level goals. Kevin is pursuing a Bachelor’s degree in Communication at Johnson & Wales University, maintaining a perfect GPA of 4.0.