Richard Nicolas Jr.

Richard Nicolas Jr. is a seasoned professional in the field of quality management and reliability, currently serving as Senior Director of Global Quality & Reliability at Dell Technologies since 1998. With a strong foundation in customer experience improvement, Richard has a track record of driving focused programs across product quality management and new product introduction. Prior experience includes serving as Product Quality, Reliability, and Customer Satisfaction Manager at Digital Equipment Corporation, where responsibilities encompassed enterprise server and storage systems. Earlier roles at Raytheon involved leadership in semiconductor reliability analysis and engineering, and Richard began a career in the United States Navy as an electronics technician. Academic qualifications include a Master’s in Manufacturing Engineering from Boston University, a Bachelor of Science in Electrical Engineering from Northeastern University, and an MBA from Worcester Polytechnic Institute.