William Elkins is an Enterprise Tech Support Advisor at Dell ProSupport Plus, where they specialize in supporting new Fluid File System products and various storage series. Previously, William served as a Customer Engineer at IBM from 1989 to 1993. They hold an Associate's degree in Computer Engineering from Baton Rouge School of Computers, which they earned between 1987 and 1989. Since 2007, William has been a senior analyst in enterprise technical support at Dell Inc., enjoying the challenges that come with complex issues.
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