Paul C. is a seasoned customer experience professional with over 20 years of experience in designing and executing multi- and omni-channel solutions, particularly in contact center optimization. Currently, Paul serves as the Manager of Technology Strategy & Transformation in the Future of Service at Deloitte Canada. Previously, Paul held various leadership roles at organizations such as Manulife, TELUS International, and American Express, focusing on contact center strategy, operational performance, and technology integration. Throughout their career, Paul has demonstrated expertise in leveraging technology to elevate customer experiences and meet operational goals.
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