Ramez Asfour is a Senior ServiceNow Delivery Lead at Deloitte, specializing in ITSM and digital transformation. Previously, Ramez held various positions at Orange Business Services, including IT Service Desk Engineer, IT Analyst Team Leader, and Head of IT Service Desk & PEACE Team, where they effectively managed teams and improved incident management processes. Ramez earned a Bachelor of Engineering degree in Electrical, Electronic, and Communications Engineering Technology with honors from the Arab Academy for Science, Technology and Maritime Transport.
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