Jose Alarcón

Jose Alarcón, MBA, currently serves as a Manager in Sales & Service Excellence at Deloitte Digital since June 2022, focusing on the Future of Service (FoS) Storefront and acting as FoS Capability Leader for 2025-2026. Prior experience includes a Senior Consultant role in Technology Strategy & Transformation at Deloitte and several positions at IBM iX, where contributions were made to the Digital Commerce Practice. Earlier career highlights involve analytics roles at BMO Financial Group and TD Insurance, as well as a strong sales performance at TD. Alarcón's educational background includes an MBA with a focus on Leadership, Innovation & Entrepreneurship from HEC Montréal, a specialization in Positive Psychology from the University of Pennsylvania, and a Bachelor of Commerce with Distinction in Finance from Concordia University.