Emma H. is currently a Client Feedback and Insight Manager at Deloitte, where they lead on the Voice of the Client programme and utilize advanced data analysis techniques to generate actionable insights. With over ten years of experience in research management across various sectors, Emma has excelled in qualitative and quantitative research methodologies, report writing, and stakeholder engagement. Previously, they served as Vice Chair of the Board of Directors at Community Links (South Lanarkshire), where they contributed to strategic planning and continuous improvement. Emma holds a Master of Science in Applied Social Research from the University of Stirling and a Bachelor of Arts (Hons) in Economic and Social History from the University of Edinburgh.
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