Steven Manley

Steven Manley is a seasoned executive with extensive experience in customer experience and operations, currently serving as Senior Vice President at Deloitte since August 2021. Previously, Manley held senior roles at WEX and Wells Fargo, where responsibilities included managing significant budgets and leading strategic initiatives in technology and service delivery. At Aspire Lifestyles, Manley oversaw a 600-person operation and achieved notable improvements in customer satisfaction metrics. A long tenure at Capital One allowed for leadership across various functions, including global customer service and integration efforts, as well as recognition for contributions to veteran support initiatives. Manley's career is backed by a strong educational foundation, including a Bachelor of Science in Aerospace Engineering from The University of Alabama and multiple master's degrees in Business Administration from Colorado State University, complemented by a distinguished service as a Senior Pilot in the United States Air Force.