Steven Manley

Senior Vice President, Customer Experience & Operations at Deloitte

Steven Manley is a seasoned executive with extensive experience in customer experience and operations, currently serving as Senior Vice President at Deloitte since August 2021. Previously, Manley held senior roles at WEX and Wells Fargo, where responsibilities included managing significant budgets and leading strategic initiatives in technology and service delivery. At Aspire Lifestyles, Manley oversaw a 600-person operation and achieved notable improvements in customer satisfaction metrics. A long tenure at Capital One allowed for leadership across various functions, including global customer service and integration efforts, as well as recognition for contributions to veteran support initiatives. Manley's career is backed by a strong educational foundation, including a Bachelor of Science in Aerospace Engineering from The University of Alabama and multiple master's degrees in Business Administration from Colorado State University, complemented by a distinguished service as a Senior Pilot in the United States Air Force.

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Richmond, United States

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Deloitte

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“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit & assurance, consulting, risk and financial advisory, risk management, tax, and related services to select clients. These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the particular country or countries in which it operates.