Jay Heffernan

Jay Heffernan is an accomplished technology manager with extensive experience in Identity and Access Management. Currently serving as General Manager at Delta Air Lines since May 2015, Jay oversees a team responsible for delivering engineering and operations services related to Identity & Access Management, including provisioning, directory services, and security disciplines. Prior to this role, Jay held various managerial positions at Ameriprise Financial Services, where significant accomplishments included implementing access reviews for 50 applications and successfully upgrading IBM Security Identity Management within an accelerated timeline. Earlier career experiences include roles at Xcel Energy as Engineering Manager and at Qwest Communications as Lead Network Architect. Jay holds an MBA in Business, MIS, Operations from Purdue University and a Bachelor's degree in Electrical Engineering and Mathematics from the University of Minnesota.