Alicia Gray

Alicia Gray serves as the Senior Director of Grievance & Appeals, Utilization Management & Regulatory Adherence at Delta Dental Ins. since January 2020. Prior to this role, Alicia held the position of Director of Grievance & Appeals at Aetna from October 2014 to January 2023, where efforts focused on translating strategic plans into actionable solutions and enhancing member and provider experiences. Between September 2007 and October 2014, Alicia was the Director of Appeal and Grievance at Coventry Health Care, overseeing a team of 100 employees while improving processes to ensure compliance and operational efficiency. Additionally, Alicia's background includes serving as a Technical Business Leader, demonstrating expertise in project management and operational systems implementation.