Mary Christensen

Mary Christensen currently serves as the Director of Customer Experience at Delta Dental of Colorado, a position held since January 2021. Prior to this role, Mary Christensen was with Thrivent Financial from 2000 to 2019, where significant contributions included serving as Vice President of Customer Experience, focusing on creating a member-centric culture and enhancing customer acquisition and retention through comprehensive research and journey mapping. Previous roles at Thrivent Financial encompassed Director of Health and Life Claims Operations, where operational budgets were managed effectively, and Director of Call Center Operations, which involved strategic vision development and performance improvement initiatives. Additional experience includes overseeing Corporate Document Management and Writing and Photography. Mary Christensen holds a Bachelor of Science degree in Communications and Media Studies Management from the University of Wisconsin-Platteville.