Terry Robinson

Terry Robinson has extensive experience in customer service and quality analysis within the healthcare insurance industry. At Delta Dental of Colorado since April 2013, Terry has held multiple roles, including Claims Quality Analyst, Operations Quality Analyst, Claims and Customer Service Manager, and Group Processor III. Prior to this, Terry worked as a Customer Service Professional in the Denver Metro Area and as a Customer Service Manager at CIGNA, where management of teams of 15-20 customer service agents was performed in a virtual work-at-home setting. Terry’s earlier career includes positions at Great-West Healthcare, where responsibilities involved supervising teams and providing personalized service to high-risk customers. Educational background includes junior year education in Registered Nursing at the University of Northern Colorado and a high school diploma from Thomas Jefferson High School.