Cassandra Smith

Cassandra Smith is a seasoned professional in client services and call center management, currently serving as a Supervisor in Client Services at Delta Dental of Illinois since April 2023. In this role, Cassandra provides on-site supervision, conducts real-time performance monitoring, and produces call volume forecasts. Previously, Cassandra worked at Gateway Foundation from March 2017 to April 2023 as a Call Center Supervisor and Senior Care Advocate, where responsibilities included documenting in Electronic Health Records, coaching staff, handling escalated calls, and developing customer service strategies. Cassandra's earlier experience includes roles at Blue Cross and Blue Shield and Best Buy, focusing on customer advocacy and service excellence. Currently pursuing an Associate of Arts in Business Administration, Management, and Operations at Waubonsee Community College, expected to be completed in August 2024.