Lori Acker

Lori Acker joined Delta Dental of New Jersey in 1987, nearly 30 years ago, holding a progression of positions in the Premium Billing Department including Supervisor, Manager, and Director. In 1997, Lori transferred to Customer Service and was promoted to Assistant Vice President. Most recently, she served as Vice President, Claims and Customer Service, where she played a key role in all large group implementations and spearheaded major projects that successfully improved self-service capabilities.

In her role as SVP Operational Transformation, Lori is actively exploring and strengthening relationships with business partners, driving change across operational areas to increase efficiencies ultimately leading to an improved customer experience.

Lori is a past President of the Garden State Chapter of the International Customer Service Association. Lori currently serves on the Board of Trustees for Special Olympics New Jersey, and she also is a member of Special Olympics New Jersey's Program and Athlete Outreach Committee.

Lori is a graduate of William Paterson Universi ty where she earned a Bachelor of Science in Business Administration.