Earl Parker Jr

Earl Parker Jr has a comprehensive and varied work experience spanning over several companies and roles. Earl started their career in 1995 as a Training Team Manager at Sears Regional Credit Card Operations, where they developed training curriculum for new hires and assisted in customer service curriculum development. Earl then moved on to First North American National Bank, where they worked as an Account Management Team Manager from 2001 to 2004. From 2004 to 2006, they served as an Account Management Team Leader at 1st N Amer National Bnk, responsible for performance management and staffing.

In 2005, they joined JP Morgan Chase as a Project Manager and later took on roles such as Collections Site Leader/Sr. Operations Manager and Sr. Operations Manager, responsible for various aspects of operations and strategic process improvement. In 2011, they became Preferred Servicing Site Leader/Sr. Operations Manager, overseeing the credit card customer service call center operations.

In 2013, Earl joined MetLife as an Assistant Vice President - Customer Solutions Center, responsible for the overall leadership and daily management of customer service operations. In 2016, they transitioned to Delta Dental Ins. as Vice President of Enterprise Contact Centers, where they led all enterprise contact center operations functions. Earl then held roles such as Vice President Customer Operations and Senior Vice President Operations, before becoming the Executive Vice President in 2024.

Throughout their career, Earl Parker Jr has demonstrated expertise in leading teams, managing operations, implementing strategic initiatives, and developing customer-centric service strategies.

Earl Parker Jr's education history includes a Master of Business Administration (M.B.A.) in International Business from Texas A&M International University, obtained between 2013 and 2015, and a Bachelor's Degree in Communications from the University of New Orleans, obtained between 1994 and 1998. Additionally, they have obtained certifications as a Registered Limited Representative - Series 6 and a Registered Principal - Series 26 from the Financial Industry Regulatory Authority in 2014.