Richard Brown

Richard Brown is a seasoned professional in workforce analytics and management, currently serving as a Senior Workforce Analyst at Delta Dental Insurance since October 2019. Previously, Richard held roles such as Forecasting & Reporting Analyst at MSC Industrial Supply Co., where oversight of forecasting activities and performance analytics was a key responsibility. Experience also includes leadership positions at Wipro BPO as a Call Center Operations Manager, and at ADI Contact Solution, LLC as Project Manager and Workforce Solutions & Call Center Manager, earning multiple awards for excellence in customer satisfaction. Earlier in their career, Richard excelled as an Administrator and Telephony Manager at MATRIA. Richard holds a Bachelor of Science degree in Business Administration and Management from the University of Florida and additional qualifications in Customer Service Management from Clayton State University and Oklahoma State University.