Nelly Jauregui is a seasoned professional in technical support and customer success with extensive experience across various roles in the tech industry. Currently, as a Senior Support Engineer at Demandbase since June 2020, Nelly is responsible for handling support escalations and ensuring timely resolution of customer issues. Previously, Nelly served as a Success Engineer at Engagio and a Senior Technical Support Specialist at Reflektive, focusing on customer issue resolution and collaboration with cross-functional teams. Nelly's earlier experience includes roles at Product Madness as a Senior Customer Support QA Representative and at Cisco in Cisco Telepresence Support, where Nelly managed customer cases and provided solutions effectively.
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