Sushma Saripalli is a Product Manager with over 4 years of dedicated experience in building and managing customer service products across various industries, contributing to a total of over 7 years in the field. Sushma previously led the development of the Payments & Refunds area at Amazon, ensuring seamless customer experiences. Currently, Sushma is enhancing customer service solutions as a Product Manager at Helpshift and is set to take on a new role as Senior Product Manager at Demandbase in 2025. Sushma holds an MBA from the Indian Institute of Management Bangalore and a Bachelor of Engineering in Mechanical from Andhra University.
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