Shawna Bakken

Shawna Bakken has extensive experience in customer service and management, currently serving as Customer Service Manager at Demco, Inc. since April 2011, where responsibilities include overseeing the Customer Success department and managing a diverse team of specialists. Prior to this role, Shawna was a Customer Service Supervisor and Facilitator, demonstrating strong leadership abilities across multiple call center locations and remote teams. Shawna's career began at Highsmith and included significant positions at Grainger, where expertise in customer service and sales support was developed through various supervisory roles. Educational background includes attendance at the University of Wisconsin Oshkosh.