Lauriane Ciais

Lauriane Ciais is an experienced Customer Success Manager currently at Democrance since July 2024, previously holding a senior role at Salsify EMEA from November 2019 to April 2024, where responsibilities included managing Tier-1 brands and Tier-2 retailers on SupplierXM and ProductXM platforms. Achievements include exceeding upsell detection objectives by 125% and successfully launching webinars to enhance user engagement. Lauriane's career also features roles at Mondelēz International as a Service Client Coordinator, L'Oréal as a Master Data intern, and various positions in marketing and retail management, contributing to robust project management and customer satisfaction initiatives. Lauriane holds a Master of Science in Supply Chain Management & Purchasing from SKEMA Business School and a Master's degree in Business Administration from North Carolina State University.