Department for Work and Pensions
Chris Moffitt is a seasoned professional in user research, currently serving as a Senior User Researcher at DWP Digital since September 2019, following a role as Lead User Researcher. Simultaneously, since August 2013, Chris has held the position of User Research Programme Lead at the UK Civil Service, specifically in the HMRC Delivery Centre in Newcastle, where responsibilities include leading programmes that engage users and gather insights to enhance user experience with Government services. Chris has an educational background from Newcastle College and Walbottle Technology Campus, holding A Level in Geography and 10 GCSEs with C grades or higher.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.