Department for Work and Pensions
Leon Bateman is an experienced professional in workforce management and business process consulting, currently serving as the Managing Director at Similis Limited since April 2019. Bateman has also held the position of Senior Operations Engineer at the Department for Work and Pensions since August 2016. Prior to these roles, Bateman was a Director at Masterplan Ltd and a Principal Consultant at Josina Limited, specializing in contact centre consultancy for Genesys solutions. With a decade-long tenure at Genesys, Bateman's roles ranged from Business Development Manager to Principal Professional Services Consultant, focusing on project management and customer engagement. Earlier career experience includes various positions at T-Mobile UK, where responsibilities centered on contact centre operations and workforce management systems.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.