Purnima Chandrasekar

Purnima Chandrasekar is a skilled professional in the field of Salesforce business analysis and digital transformation, currently serving as the Lead Salesforce Business Analyst at the Department of Justice and Community Safety, Victoria since January 2024. Prior experience includes significant roles at Service Victoria, where Purnima dedicated time as Lead Salesforce Business Analyst and Senior Business Analyst, among other positions, from November 2021 to January 2024. Earlier roles also feature a position as Salesforce Administrator at Blaze Your Trail and a Business Analyst at BICS GLOBAL, where Purnima improved business performance through process optimization strategies. Educational qualifications include a Master of Engineering in Electrical, Electronics and Communications Engineering from Anna University Chennai and Salesforce Administrator certification from Trailhead by Salesforce. Key accomplishments include a 15% reduction in reported issues by enhancing reporting capabilities through proactive collaboration.