Shaun Ryan is an experienced Desktop Support Technical Lead at Derivco, a position they have held since 2005, where they manage a team supporting over 1,300 end-users across various roles. Prior to this, Shaun worked as a Desktop Technician at Telkom from 1998 to 2005. They are currently pursuing Project Management for IT at Unisa and have obtained various certifications from Microsoft and Comptia. Shaun has a demonstrated history in the computer software industry, showcasing skills in Service Delivery, Technical Support, VMware ESX, ITIL, and Agile Methodologies.
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