Richard M.

Richard M. currently serves as a Group Fitness Instructor at BLAKSTEEL FITNESS, LLC, specializing in TRX and functional strength training since September 2023. Concurrently, Richard holds the position of Senior Manager Member Engagement Optimization Support Services at Desert Financial Credit Union, where leadership encompasses multiple teams focused on technical procedure authoring and operations support, along with overseeing the internal knowledge management database. Previously, Richard spent 19 years at USAA, where roles included Manager of Fraud Detection and Prevention, leading a team dedicated to fraud prevention, and Consumer Lending Executive Resolutions Manager, addressing complex client issues. Richard's career also includes leadership positions in contact center management and sales at USAA, as well as a Foreman role at Vortex Industries. Richard earned a Bachelor of Arts in Human Resources Management/Personnel Administration from Western International University.