Marlon Harvey

Marlon Harvey is an experienced IT professional currently serving as an End User Support Specialist Tier 2 at designDATA since June 2022, where expertise includes troubleshooting IT and application issues for over 2,000 users with an 80% first-call resolution rate. Previously, Marlon worked as a Desktop Support Technician at Titan Technologies, supporting 10,000 employees and managing high ticket volumes in compliance with strict SLAs. Before that, Marlon gained experience as a Datacenter Technician at Amazon Web Services, resolving over 30 trouble tickets weekly and managing complex server hardware issues. Earlier roles include a Logistics Associate at AWS and a Customer Service Representative at Allstate, emphasizing relationship-building and performance goals. Marlon holds an Associate of Arts degree in Business Administration from Montgomery College and completed an internship in Information Technology with Merit America in 2020.