Desk Manager
Abraão Almeida is a seasoned technology professional with a robust background in software and web solutions. As Co-Founder and CTO at Desk Manager Software since January 2011 and Co-Founder and CTO at Hosts Green since December 2018, Abraão has demonstrated a strong commitment to uptime and service excellence. Additionally, as a Partner at 3IN CAPITAL since September 2016, Abraão's leadership extends into investment ventures. Previous experience includes serving as a Senior Web Analyst at Exito Solution from January 2007 to December 2009. Abraão Almeida holds a Bachelor's degree in Computer Science from Faculdade Carlos Drummond de Andrade, earned between 2006 and 2009.
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Desk Manager
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Desk Manager is a Brazilian company that offers a global-scale Enterprise Service Management (ESM) platform. With over a decade in the market, the firm provides a comprehensive management platform that enables clients to fully manage their service requests and operational activities, used to organize and automate service processes provided between departments or to external customers. The platform provides a suite with 12 applications containing hundreds of functionalities within a single system, ensuring support for service requests and complete management of clients' organizational structures. Currently, the company has over 500 active clients operating across several business sectors, present in Brazil and Latin America. Recently, the company announced the new integration between the platform and Microsoft Teams which includes OpenAl's ChatGPT. With the goal of transforming the customer service culture in Brazil through integrated and omnichannel solutions, Desk Manager was accelerated by Endeavor and built one of the biggest innovation cases with Eurofarma, serving also several other major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.