Desk Manager
Natália Lima has nearly 10 years of experience in finance and management, currently serving as Partner and Chief Financial Officer at Desk Manager since October 2013, where responsibilities include overseeing HR and accounting functions. As a co-founder and CEO at Keruak Software, and co-founder and CFO as well, Natália has also honed skills in financial analysis and administration through previous roles, including Administrative Assistant at Exito Solution and Auxiliar Adm at Sell Mar Informatica. Natália holds an MBA in Controladoria from Centro Universitário FMU | FIAM-FAAM and a degree in Architecture and Urbanism from Universidade de Guarulhos.
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Desk Manager
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Desk Manager is a Brazilian company that offers a global-scale Enterprise Service Management (ESM) platform. With over a decade in the market, the firm provides a comprehensive management platform that enables clients to fully manage their service requests and operational activities, used to organize and automate service processes provided between departments or to external customers. The platform provides a suite with 12 applications containing hundreds of functionalities within a single system, ensuring support for service requests and complete management of clients' organizational structures. Currently, the company has over 500 active clients operating across several business sectors, present in Brazil and Latin America. Recently, the company announced the new integration between the platform and Microsoft Teams which includes OpenAl's ChatGPT. With the goal of transforming the customer service culture in Brazil through integrated and omnichannel solutions, Desk Manager was accelerated by Endeavor and built one of the biggest innovation cases with Eurofarma, serving also several other major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.