Mariana Gonçalves

Mariana Gonçalves is a skilled Customer Success Manager currently working at Moskit CRM since August 2021, where responsibilities include training clients on CRM system usage, managing and retaining a client portfolio, analyzing customer data, mapping challenges, and creating strategic projects to meet client goals. Previously, Mariana held roles in Customer Success and as a Customer Success Analyst at IEV - Instituto de Especialização em Vendas, focusing on client onboarding, account management, risk account recovery, and customer satisfaction research. Earlier experience includes a position in inside sales at A Magia do Mundo dos Negócios. Mariana holds a degree in Biology from Universidade Estadual Paulista Júlio de Mesquita Filho and is pursuing a Bachelor's degree in Public Relations, Advertising, and Applied Communication at UNIASSELVI.