Theo Dunkley

Theo Dunkley has a diverse work experience spanning over several industries. Theo began their career in 1991 as a Customer Service Representative for Air Jamaica, where they provided customer service and information to airline passengers. From 1995 to 1999, Theo worked as a Resort Representative for Apple Vacations. Theo then joined Carnival Cruise Lines in 1999, initially as a Purser and later as a Shore Excursion Manager, responsible for logistics, revenue, sales, staff development, customer service, safety, and product development. In 2006, they briefly worked as a Design Consultant for KB Home, assisting clients in selecting interior design elements. From 2008 to 2014, Theo returned to Carnival Cruise Lines as a Shore Excursion Manager. In 2015, they joined Viking Cruises as a Travelling/Shore Excursion Manager, responsible for the ship-board shore excursion program. Theo then worked as a Destination Manager for Baltic Gateway AB from 2016 to 2018, planning and delivering shore excursion programs for various cruise clients. Since 2018, Theo has been working as the Director of Cruise Operations - Japan for Destination Asia, where they oversee procurement, sales, client relationships, product development, and operational planning for the cruise department.

Theo Dunkley's education history is as follows:

- In 2017, Theo Dunkley attended The Hong Kong Polytechnic University for a course in Managing Marketing in the Hospitality and Tourism Industry.

- In 2016, Theo Dunkley also attended The Hong Kong Polytechnic University, this time for a course in Tourism and Travel Services Management.

- From 2008 to 2013, Theo Dunkley attended Princess University, an in-house Management School at Princess Cruises, where they earned certificates in General Management Studies.

- In 2006 and 2007, Theo Dunkley attended KB University, an in-house Management School at KB Home, and earned certificates in Interior Design.

- In 2005, Theo Dunkley obtained a Florida Real Estate License from the IFREC Real Estate School.

- From 1999 to 2005, Theo Dunkley attended the College of Management at Carnival Cruise Lines and earned various certificates in Business Administration, Management, and Sales.

- In 1991 and 1992, Theo Dunkley attended Florida Business & Computer College and earned an Associate's Degree in Business Computing.

- In 1990 and 1991, Theo Dunkley attended Montego Bay Community College and earned a Certificate in Accounting & Business Administration.

- From 1984 to 1989, Theo Dunkley attended Herbert Morrison High School and studied Business Administration.

Additionally, Theo Dunkley has obtained various certifications, including "Creating a Culture of Learning," "Data Driven: Harnessing Data and AI to Reinvent Customer Engagement," "Professional Networking," "Strategic Thinking," "Accounting for Managers," "Financial Basics Everyone Should Know," "Managing Your Personal Investments," "Supporting Your Mental Health While Working from Home," "Building a Talent Pipeline from New Recruits to Leadership," "Business Analytics: Marketing Data," "Communicating with Confidence," "Marketing Analytics: Setting and Measuring KPIs," "Marketing Foundations: Automation," "Outlook Quick Tips," "Strategies for Outlearning the Competition," "Succeeding in a New Role By Managing Up," "Take a More Creative Approach to Problem-Solving," "Time-Tested Methods for Making Complex Decisions," "Work Stories: Experiences that Influence Careers," and "COVID-19 Contact Tracing." These certifications were obtained from LinkedIn and Coursera.