Varsha Baichwal

Varsha Baichwal has over 25 years of experience in customer experience and operations. Varsha is currently the Head of Customer Experience at Detect since 2020. Prior to this, they were the Senior Director of Customer Success at Karius from 2016 to 2020. From 2010 to 2016, they were the Senior Director of Community Experience & User Safety at IMVU. From 2007 to 2010, they were the Director of Operations & Customer Support at 23andMe, Inc, where they set up and implemented customer service processes, templates, FAQs and systems, managed day-to-day customer support functions, and negotiated initial and follow-up pricing agreements. From 2004 to 2007, they were a Systems and Operations Consultant at Accu-Logistics, LLC. From 2002 to 2004, they were the Director of Customer Operations at YouCanSave.com, Inc. From 2000 to 2002, they were the Director of Customer Support and Category Manager at mySimon.com, Inc. Her first role was as a Client Services Manager at PharmChem Laboratories, Inc from 1995 to 2000.

Varsha Baichwal obtained their MBA from Santa Clara University Leavey School of Business in 1997, majoring in Operations and Marketing. Varsha also holds an MS in Molecular Biology from the University of California, Berkeley.