Olivier Pacteau

Olivier Pacteau is a creative and data-driven customer experience expert with a robust background in digital communication and project management. As the Director of Consumer Research, Customer Experience and Quality at Devialet since 2016, Olivier focuses on understanding omnichannel customer journeys and enhancing customer satisfaction. Previously, Olivier served as a Digital Director at Devialet from 2013 to 2015, and held various roles including Art Director at Publicis Groupe and Digital Project Director for notable clients in the cultural and corporate sectors. With experience in photography and strategic direction for major campaigns, Olivier has consistently aimed to create memorable customer experiences throughout their career.