Sandra Młynarska

Sandra M. has extensive experience in customer service management, having worked at Orange since May 2018 where responsibilities include project innovation to enhance customer experience and the integration of artificial intelligence in customer service. Previous roles at Orange involved client retention strategies and account management. Prior to this, Sandra served at Transcom from June 2012 to May 2018 in various supervisory and coordinating roles, focused on client loyalty and commercial team management within the telecommunications sector. Academic qualifications include a degree in Biology from Universidad Autónoma de Madrid, a certification in Process Analytics from Universidad de Los Andes, and additional studies in Artificial Intelligence for customer experience and project management from IBM Coursera and Google, respectively. Further professional development includes training in neuroliderazgo at Orange España.