Mel Chapman

Mel Chapman is a design professional with extensive experience in enhancing user experience and service design within the healthcare sector and public services. Currently serving as the Director of Member Experience at Devoted Health since April 2021, Mel focuses on creating more accessible and compassionate healthcare solutions. Prior roles include Design Lead and Design Manager at Nava, where the emphasis was on building human-centered services to foster public trust in government. Mel has also held academic positions as a Professor of Design at the Austin Center for Design and as a Lead Designer at USAA, promoting Human Centered Design practices. Previous contributions include serving as Senior Designer at the U.S. Department of Veterans Affairs, where initiatives aimed to improve Veteran access to mental health services. Mel's educational background includes a Master's in Interaction Design and Social Entrepreneurship from the Austin Center for Design and a BA in Cultural Studies from Georgia Southern University.