Jamie Stannard

Jamie Stannard, MBA, MBB has extensive work experience in various roles related to technical support, IT operations, and customer care. Currently, Jamie serves as the Director of Product Support Services at DEXIS, overseeing the daily operations of the external technical support team for x-ray imaging products. Prior to this, Jamie held the position of Director of North America Imaging Technical Support at DEXIS, where they were responsible for the strategic planning and daily operations of the technical support organization.

Jamie also has experience working at Cvent as the Director of Support and Training, and at SignUp4 as the Vice President of Client Care and Director of Application Support. In these positions, Jamie played a key role in supporting and training customers, ensuring their satisfaction.

Prior to these roles, Jamie held positions at Thinkgate LLC as the Director of Infrastructure and Director of Support Services, where they were responsible for the strategic planning and daily operations of IT internal and production operations, as well as customer support.

Jamie's diverse experience also includes working as the Global Support Manager at Quofore, leading technical support operations on a global scale. Additionally, Jamie served as the Director of Service Desk at Alere, Inc., overseeing internal IT service desk operations.

Jamie's career started at DEXIS, LLC as the Manager of Telephone Technical Support, where they led remote support operations for United States and Canadian customers. Before joining DEXIS, Jamie worked as the North American Call Center Manager at Lectra and as the Help Desk Lead at Computer Design, Inc.

Overall, Jamie Stannard, MBA, MBB has built a strong background in technical support, customer care, and IT operations throughout their career.

Jamie Stannard has a BSBA degree in Business from Central Michigan University, which was obtained from 1989 to 1994. They also hold an MBA degree from Kennesaw State University - Michael J. Coles College of Business, earned between 2002 and 2007. Jamie Stannard has obtained multiple certifications, including Certified HDI Support Center Director, Certified HDI Knowledge-Centered Support Principles, and Certified HDI Support Center Manager from HDI. They have also achieved the Master Black Belt in Danaher Business Systems, Transactional Process Improvement Lean Management from Danaher Corporation.