Lakessa Shepherd

LaKessa Shepherd has over 15 years of experience in the housing and social services sectors, currently serving as a Housing Choice Voucher Family Self-Sufficient Case Manager at the Dallas Housing Authority since May 2008. In this role, LaKessa monitors client progress, facilitates workshops, and manages documentation related to client interactions. Previously, LaKessa held the position of Occupancy Technician, responsible for conducting interviews, verifying eligibility, and managing client communications. Earlier professional experience includes working as a Texas Works Advisor I at the US Department of Health and Human Services, where LaKessa calculated financial eligibility for federal assistance programs. LaKessa holds a Master of Business Administration from the University of Phoenix and a Bachelor of Arts in Psychology from the University of North Texas.