Sylvie de Smet

VP Customer Service And Continuous Improvement at DHL Express Belgium

Sylvie De Smet has a diverse work experience spanning over two decades. Sylvie began their career at IBM HR Learning EMEA as an MBS Consultant in 2000 and remained in that role until 2009. From there, they moved on to Manpower Business Solutions, where they held various positions such as Service Representative, Project Coordinator, Operations Manager, and finally, Business Unit Manager. In 2011, Sylvie joined DHL as an Area Sales Manager and later transitioned to DHL Express België, where they served as the Sales Manager Key Accounts. During their time at DHL Express België, they took on additional responsibilities as Head of Strategic Programs, Digitalization, Quality & Audit Belux, and eventually became the VP Customer Service and Continuous Improvement. Sylvie's work experience demonstrates their ability to adapt and excel in different roles within the logistics and business solutions industry.

Sylvie De Smet pursued their bachelor's degree in English, French, and Dutch from Belgium Jobs between 1997 and 2000.

Location

Brussels, Belgium

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DHL Express Belgium

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The DHL Express Belgium adventure began in 1978 when we started delivering our first packages. With sky-high ambitions and innovation in mind, we set the logistics world on fire and became a market leader. For more than 40 years, we have been safely and reliably connecting people and businesses in more than 220 countries and territories. We are the world's leading company in the logistics sector and last year (2020), for the sixth time in a row, we were recognised as Global Top Employer. Our strong performance in the areas of Leadership Development and Talent Strategy played a major role in our nomination. Our 830 employees did not just join us randomly. For us, it is crucial that all our employees share the same values. We all have passion, speed, a can-do attitude and a bit of yellow blood running through our veins. At DHL, we like to invest in the next generation, which is necessary in a fast-evolving and innovative logistics industry. For instance, we have our Young Graduates program, which encourages young talent to grow into the next generation of leaders within DHL. It is top priority for us as a company to treat our employees, the environment, social responsibility and the resources entrusted to us in a respectful and sustainable manner. Corporate Responsibility is an integral part of our business strategy. With "Living Responsibility" as our motto, we focus on environmental protection (GoGreen), disaster management (GoHelp), education (GoTeach) and support employee volunteering (Global Volunteer Day, Living Responsibility Fund). This has enabled us to contribute to sustainable and positive change in the world. In Belgium, we make this GoGreen approach very concrete by using bicycle couriers, sustainable aircraft, electric vehicles and driving on green energy (24% of our fleet). Since 2021, we are also the first logistics company to open a brand new CityHub in a circular, eco-effective business park.


Headquarters

Diegem, Belgium

Employees

1,001-5,000

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