Paula Guerrero

Paula Guerrero is a seasoned professional specializing in process improvement and customer experience at DHL Express España since March 2014. In the role of Especialista en Mejora Continua, Paula has identified process enhancement opportunities through various feedback channels, led projects utilizing methodologies like LEAN and Six Sigma, and improved key performance indicators. Prior experience includes serving as Técnico de Calidad, Medio Ambiente y Energía, where Paula maintained and enhanced the Integrated Management System aligned with ISO standards. Earlier, Paula worked as an Educadora ambiental, engaging diverse groups in environmental education. Educational qualifications include a Master's in Management, Consulting, and Auditing of Integrated Management Systems, a Master's in Environmental Management and Renewable Energy, and a Licenciatura in Environmental Sciences from Universidad Autónoma de Madrid.