Karen Gonzalez

Karen Gonzalez is an accomplished IT Service Management Analyst at DHL since February 2022, responsible for comprehensive reporting on IT services and addressing major service issues within a local and regional framework. With a career at DHL Express Ireland beginning in March 2021, Karen has held various roles including reviewing shipments against restricted party lists, processing dangerous goods shipments, managing large customer bookings, and facilitating customs clearance. Previous experience includes leadership in customer service and technical support at Technoserv Informatica, as well as administrative and child care roles prior to that. Karen holds a Bachelor's degree in Computer and Information Sciences from Universidade de Mogi das Cruzes, earned between 2014 and 2017.