DialAmerica
Louise O. has a diverse background in quality assurance and call center operations, with recent experience as a Call Center Agent at DialAmerica since February 2021. Prior roles include significant positions at Florida Blue as a Senior Quality Assurance Engineer, and previous experience as a QA Analyst at Orange County Public Schools and Vistana Signature Experiences. Louise has contributed to numerous projects as a Quality Assurance Manager at American Express and as a System Test Team Lead for Frontier Communications. Educational qualifications include a Master’s Certificate in Project Management from George Washington University, supplemented by studies at Valencia College.
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DialAmerica
DialAmerica is now Aucera. Aucera is one of the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.