Louise O.

Louise O. has a diverse background in quality assurance and call center operations, with recent experience as a Call Center Agent at DialAmerica since February 2021. Prior roles include significant positions at Florida Blue as a Senior Quality Assurance Engineer, and previous experience as a QA Analyst at Orange County Public Schools and Vistana Signature Experiences. Louise has contributed to numerous projects as a Quality Assurance Manager at American Express and as a System Test Team Lead for Frontier Communications. Educational qualifications include a Master’s Certificate in Project Management from George Washington University, supplemented by studies at Valencia College.