Igor Andrade is an experienced professional in operations and customer experience management, currently serving as CX Ops Manager at DiDi since May 2025, where focus areas include cash loan process improvement and project management involving collaboration between stakeholders in Brazil and China. Previously, Igor held various roles at C6 Bank from March 2021 to April 2025, engaging in efficiency studies, action management, and dashboard development utilizing SQL and Data Studio for data management. Earlier experience includes process improvement and logistics coordination at Natural One S/A, as well as an internship in industrial engineering at Grupo 3R. Igor holds a degree in Industrial Engineering from Universidade Federal de Uberlândia, completed in 2016.
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