Isabel Mendoza

Isabel Mendoza is an accomplished professional with extensive experience in customer experience management and workforce optimization. Currently serving as Customer Experience Sr Manager at DiDi since June 2019, Isabel has held multiple roles within the company, including Project Manager and CX BI&E Manager, focusing on leading customer experience processes and project improvements. Prior to DiDi, Isabel worked at Western Union as Process Manager from October 2010 to June 2019, where responsibilities included reviewing forecasts and staffing for vendors. Additional experience includes roles at DHL Express Mexico as a Workforce Analyst and DevCor Industries as a workforce scheduler and forecaster. Isabel holds a degree from Universidad Nacional Autónoma de México, completed in 2010.