Rafael Marroquin Fernandez

Rafael Marroquin Fernandez is a skilled professional with a background in user journey analysis and customer experience. Currently serving as a LATAM User Journey & Aftersales Senior Analyst at DiDi since June 2022, Rafael has also held positions including LATAM User Journey & Aftersales Analyst and MX In App Assets Analyst within the same company. Prior experience includes a role as Customer Experience Analyst at Ben & Frank from June 2021 to June 2022 and a position as Becario de Planeación Financiera at Grupo Lala in the early part of 2021. Rafael holds a degree in Administración y Negocios Internacionales and a degree in Administración y Finanzas from Universidad Panamericana, complemented by an academic exchange in International Business at Università Cattolica del Sacro Cuore.