Heidi Rouhiainen

Heidi Rouhiainen has an extensive work experience that spans various industries and roles. Heidi began their career in 2009 as a PR-host and event assistant at Events & Trade Fairs. Heidi then worked as a salesperson at Intersport Finland Oy. In 2010, they joined OP-Pohjola Group as a thesis worker. Heidi later became a customer service advisor at Vantaan Energia Oy.

In 2011, Heidi joined Fonecta Oy, where they held multiple roles including Customer Coordinator, Customer Relationship Marketing, Project Manager, and Client Manager. Heidi was responsible for major clients and implementations of various projects related to marketing, sales, and customer experience with data and analytics. Heidi also worked on CRM and customer data care projects.

Heidi joined Dingle in 2017 as a Project Manager before moving to Data Refinery in 2018. At Data Refinery, they served as a Technical Project Manager and later as the VP of Operations. In these roles, they oversaw the development and productization projects, managed subcontractors, and handled data protection matters.

Currently, Heidi is working at Digia Plc as a Business Consultant and Project Manager. Heidi recently took on the role of Team Lead, where they manage projects and teams.

Overall, Heidi has a diverse background in project management, data analytics, customer relationship management, and sales.

Heidi Rouhiainen holds a Bachelor of Business Administration (BBA) degree in Business Economics, Advertising and Corporate Communications, and Marketing from Haaga-Helia University of Applied Sciences, which they completed from 2008 to 2011. Heidi pursued further education at the University of Jyväskylä, where they earned their Master of Science (M.Sc.) degree in Economics and Business Administration, specializing in Information Systems Science, from 2015 to 2017. As part of their master's program, Heidi also participated in the ERASMUS Exchange Program at Vilnius University in the Faculty of Economics during the autumn semester of 2016-2017. Additionally, they hold certifications as a Scrum Master Certified (SMC) from Scrum Alliance, obtained in September 2020, and an ITIL 4 Foundation certification from PeopleCert, obtained in 2020. There is no information available regarding their secondary education history, aside from obtaining a Matriculation Examination from Vaskivuori Upper Secondary School.