Thabile Christinah Ngubo

Thabile Christinah Ngubo has significant experience in customer service and contact center roles, highlighted by a tenure as a Call Screener at Europ Assistance from February 2021 to December 2021, where responsibilities included connecting clients to essential services. Previous experience includes a National Certificate in Contact Centre Environment and Business Process Level 3 from Bytes People Solutions (Pty) Limited, alongside participation in an eight-day program focused on using graphical user interface applications. As a Sports and Arts and Culture Assistant at Thembalethu Primary School, Thabile supported children in various activities. Earlier experience at iChoices Call Centre Outsourcing involved handling customer inquiries and complaints in an emergency context, showcasing strong communication skills and customer focus.